Last updated: 07 Mars 2026
MoWendo (“we”, “our”, or “us”) operates the MoWendo platform, an online marketplace that enables users to search, compare, and book services such as hotels, apartments, vehicles, flights, and related travel services.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.mowendo.com or use any of our services.
By using MoWendo, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- create an account
- make a reservation
- contact customer support
- subscribe to our communications
- complete forms on our website
- interact with our partners (hotels, property owners, transport providers)
Personal Information
We may collect the following data:
- Full name
- Email address
- Phone number
- Billing address
- Identity document (if required by partner providers)
- Payment information
- Booking details
- Travel preferences
Automatically Collected Information
When you use our platform, we may automatically collect:
- IP address
- device type
- browser type
- pages visited
- search filters used
- cookies and tracking data
2. How We Use Your Information
We use the collected data for the following purposes:
- to create and manage your account
- to process bookings and reservations
- to communicate booking confirmations and updates
- to provide customer support
- to improve platform performance
- to personalize your user experience
- to detect fraud or suspicious activities
- to comply with legal obligations
- to send notifications via email, SMS, or WhatsApp (when enabled)
For example, MoWendo may send:
- booking confirmations
- payment confirmations
- OTP verification codes
- booking reminders
- service updates
3. Sharing Your Information
We may share your information with trusted third parties only when necessary:
Service Providers
We share relevant data with providers involved in your booking:
- hotels
- apartment owners
- car rental providers
- airlines
- tour providers
Payment Providers
Your payment information may be processed by secure payment providers such as:
- Mobile Money providers
- banks
- card payment processors
MoWendo does not store full payment card details.
Technology Providers
We may use secure third-party services to operate the platform:
- hosting providers
- email delivery services
- SMS providers
- analytics services
All partners are required to respect confidentiality and data protection obligations.
4. Cookies and Tracking Technologies
We use cookies to improve user experience and analyze platform usage.
Cookies help us:
- remember your preferences
- understand how visitors use our platform
- improve performance
- provide relevant content
You may disable cookies in your browser settings, but some features may not function properly.
5. Data Security
We implement technical and organizational measures to protect your information:
- SSL encryption
- secure servers
- restricted access to data
- authentication procedures
- monitoring for suspicious activity
However, no system can guarantee 100% security.
6. Data Retention
We retain your personal information only as long as necessary:
- to provide services
- to comply with legal obligations
- to resolve disputes
- to enforce agreements
Inactive accounts may be deleted after a reasonable period.
7. Your Rights
Depending on applicable laws, you may have the right to:
- access your personal data
- request correction of inaccurate data
- request deletion of your data
- object to certain processing
- request limitation of processing
- withdraw consent
To exercise these rights, contact us at:
privacy@mowendo.com
8. Third-Party Links
MoWendo may contain links to third-party websites.
We are not responsible for the privacy practices of external websites.
We encourage you to read their privacy policies.
9. Children’s Privacy
MoWendo does not knowingly collect personal information from children under 18.
If we become aware that such information has been collected, we will take steps to delete it.
10. International Data Transfers
Your information may be processed in countries outside your country of residence where our partners operate.
We ensure appropriate safeguards are in place.
11. Updates to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with the updated date.
12. Contact Information
If you have questions about this Privacy Policy, please contact:
MoWendo
Email: contact@mowendo.com
Privacy contact: privacy@mowendo.com
Website: www.mowendo.com
